:root {
  --support-ink: #172633;
  --support-muted: #657586;
  --support-line: #d3dfdc;
  --support-paper: #ffffff;
  --support-soft: #f3f7f6;
  --support-bg: #e9f1ef;
  --support-blue: #176194;
  --support-blue-dark: #114c75;
  --support-blue-soft: #e2f0f7;
  --support-red: #c94b35;
  --support-shadow: 0 20px 55px rgba(38, 70, 75, 0.12);
}

* {
  box-sizing: border-box;
}

.support-page {
  background:
    radial-gradient(circle at 85% 8%, rgba(255, 255, 255, 0.85), transparent 30%),
    var(--support-bg);
  color: var(--support-ink);
  min-height: 100vh;
}

.support-page [hidden] {
  display: none !important;
}

.support-page button,
.support-page input,
.support-page select,
.support-page textarea {
  font: inherit;
}

.support-page button,
.support-page summary,
.support-page label[for] {
  cursor: pointer;
}

.support-topbar {
  align-items: center;
  backdrop-filter: blur(18px);
  background: rgba(248, 251, 250, 0.92);
  border-bottom: 1px solid rgba(191, 209, 204, 0.9);
  display: flex;
  justify-content: space-between;
  min-height: 68px;
  padding: 10px clamp(18px, 4vw, 56px);
  position: sticky;
  top: 0;
  z-index: 20;
}

.support-brand {
  align-items: center;
  color: var(--support-ink);
  display: flex;
  gap: 10px;
  text-decoration: none;
}

.support-brand > span:last-child {
  display: grid;
  gap: 1px;
}

.support-brand small {
  color: var(--support-muted);
  font-size: 10px;
}

.support-brand-mark {
  align-items: center;
  background: var(--support-red);
  border-radius: 9px;
  color: white;
  display: inline-flex;
  font-family: var(--font-display, serif);
  font-size: 18px;
  font-weight: 800;
  height: 36px;
  justify-content: center;
  width: 36px;
}

.support-topbar nav {
  align-items: center;
  display: flex;
  gap: 18px;
}

.support-topbar nav a,
.support-topbar nav button {
  background: transparent;
  border: 0;
  color: var(--support-ink);
  padding: 6px 0;
  text-decoration: none;
}

.support-main {
  margin: 0 auto;
  max-width: 1420px;
  padding: 28px clamp(18px, 4vw, 56px) 48px;
}

.support-heading {
  align-items: end;
  display: flex;
  justify-content: space-between;
  margin-bottom: 20px;
}

.support-heading h1 {
  font-family: var(--font-display, serif);
  font-size: clamp(32px, 4vw, 48px);
  letter-spacing: 0;
  line-height: 1.05;
  margin: 3px 0 7px;
}

.support-heading p,
.support-account,
.support-message {
  color: var(--support-muted);
}

.support-heading > div > p:last-child {
  margin: 0;
}

.support-eyebrow {
  color: var(--support-blue) !important;
  font-size: 10px;
  letter-spacing: 0.13em;
  margin: 0;
}

.support-account {
  background: rgba(255, 255, 255, 0.65);
  border: 1px solid var(--support-line);
  border-radius: 999px;
  font-size: 12px;
  padding: 7px 12px;
}

.support-auth-panel {
  background: var(--support-paper);
  border: 1px solid var(--support-line);
  border-radius: 16px;
  box-shadow: var(--support-shadow);
  max-width: 620px;
  padding: 28px;
}

.support-auth-actions {
  align-items: center;
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-top: 20px;
}

.support-primary-button,
.support-secondary-link,
.support-icon-button,
.support-attach-button,
.support-send-button {
  align-items: center;
  border-radius: 9px;
  display: inline-flex;
  justify-content: center;
  min-height: 40px;
}

.support-primary-button,
.support-send-button {
  background: var(--support-blue);
  border: 1px solid var(--support-blue);
  color: white;
  font-weight: 750;
  padding: 8px 16px;
}

.support-primary-button:hover,
.support-send-button:hover {
  background: var(--support-blue-dark);
}

.support-primary-button:disabled,
.support-send-button:disabled {
  cursor: wait;
  opacity: 0.58;
}

.support-secondary-link {
  border: 1px solid var(--support-line);
  color: var(--support-ink);
  padding: 8px 15px;
  text-decoration: none;
}

.support-workspace {
  background: var(--support-paper);
  border: 1px solid var(--support-line);
  border-radius: 18px;
  box-shadow: var(--support-shadow);
  display: grid;
  grid-template-columns: minmax(320px, 380px) minmax(0, 1fr);
  height: min(760px, calc(100vh - 190px));
  min-height: 630px;
  overflow: hidden;
}

.support-ticket-column {
  background: #f8fbfa;
  border-right: 1px solid var(--support-line);
  display: flex;
  flex-direction: column;
  min-height: 0;
  padding: 18px 16px;
}

.support-conversation-column {
  background: #edf4f2;
  min-height: 0;
  min-width: 0;
  padding: 0;
}

.support-section-head,
.support-conversation-head,
.support-reply-actions {
  align-items: center;
  display: flex;
  justify-content: space-between;
}

.support-section-head {
  padding: 2px 4px 14px;
}

.support-section-head p,
.support-conversation-head p {
  color: var(--support-blue);
  font-size: 9px;
  margin: 0 0 3px;
}

.support-section-head h2,
.support-conversation-head h2 {
  font-size: 19px;
  letter-spacing: 0;
  margin: 0;
}

.support-icon-button {
  background: white;
  border: 1px solid var(--support-line);
  color: var(--support-blue);
  font-size: 19px;
  width: 40px;
}

.support-new-ticket {
  border: 1px solid var(--support-line);
  border-radius: 12px;
  margin-bottom: 12px;
  overflow: hidden;
}

.support-new-ticket summary {
  align-items: center;
  background: white;
  display: flex;
  justify-content: space-between;
  list-style: none;
  min-height: 58px;
  padding: 10px 13px;
}

.support-new-ticket summary::-webkit-details-marker {
  display: none;
}

.support-new-ticket summary > span:first-child {
  display: grid;
  gap: 2px;
}

.support-new-ticket summary strong {
  font-size: 13px;
}

.support-new-ticket summary small {
  color: var(--support-muted);
  font-size: 10px;
}

.support-new-ticket-symbol {
  align-items: center;
  background: var(--support-blue-soft);
  border-radius: 50%;
  color: var(--support-blue);
  display: inline-flex;
  font-size: 20px;
  height: 32px;
  justify-content: center;
  transition: transform 160ms ease;
  width: 32px;
}

.support-new-ticket[open] .support-new-ticket-symbol {
  transform: rotate(45deg);
}

.support-ticket-form {
  border-top: 1px solid var(--support-line);
  display: grid;
  gap: 11px;
  max-height: 470px;
  overflow-y: auto;
  padding: 13px;
}

.support-ticket-form label:not(.support-attach-button),
.support-reply-form {
  display: grid;
  gap: 5px;
}

.support-ticket-form label > span {
  color: var(--support-muted);
  font-size: 11px;
  font-weight: 700;
}

.support-ticket-form input,
.support-ticket-form select,
.support-ticket-form textarea,
.support-reply-form textarea {
  background: white;
  border: 1px solid var(--support-line);
  border-radius: 9px;
  color: var(--support-ink);
  padding: 10px 11px;
  resize: vertical;
  width: 100%;
}

.support-ticket-form input:focus,
.support-ticket-form select:focus,
.support-ticket-form textarea:focus,
.support-reply-form textarea:focus {
  border-color: var(--support-blue);
  box-shadow: 0 0 0 3px rgba(23, 97, 148, 0.11);
  outline: none;
}

.support-file-input {
  height: 1px !important;
  opacity: 0;
  overflow: hidden;
  padding: 0 !important;
  pointer-events: none;
  position: absolute;
  width: 1px !important;
}

.support-file-control {
  align-items: center;
  display: flex;
  flex-wrap: wrap;
  gap: 7px 10px;
}

.support-file-control small {
  color: var(--support-muted);
  font-size: 10px;
}

.support-attach-button {
  background: white;
  border: 1px solid var(--support-line);
  color: var(--support-blue);
  font-size: 11px;
  font-weight: 750;
  min-height: 34px;
  padding: 6px 10px;
}

.support-selected-files {
  display: grid;
  gap: 6px;
}

.support-selected-files:empty {
  display: none;
}

.support-selected-file {
  align-items: center;
  background: var(--support-soft);
  border: 1px solid var(--support-line);
  border-radius: 9px;
  display: grid;
  gap: 8px;
  grid-template-columns: auto minmax(0, 1fr) auto;
  min-width: 0;
  padding: 7px 8px;
}

.support-file-icon {
  align-items: center;
  background: var(--support-blue-soft);
  border-radius: 6px;
  color: var(--support-blue);
  display: inline-flex;
  height: 28px;
  justify-content: center;
  width: 28px;
}

.support-selected-file > span:nth-child(2) {
  display: grid;
  min-width: 0;
}

.support-selected-file strong {
  font-size: 11px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-selected-file small {
  color: var(--support-muted);
  font-size: 9px;
}

.support-selected-file button {
  background: transparent;
  border: 0;
  color: var(--support-muted);
  font-size: 19px;
  padding: 3px 6px;
}

.support-ticket-list {
  display: grid;
  gap: 5px;
  min-height: 0;
  overflow-y: auto;
  padding-right: 2px;
}

.support-ticket-item {
  align-items: center;
  background: transparent;
  border: 1px solid transparent;
  border-radius: 12px;
  color: var(--support-ink);
  display: grid;
  gap: 10px;
  grid-template-columns: auto minmax(0, 1fr);
  padding: 11px 10px;
  text-align: left;
  width: 100%;
}

.support-ticket-item:hover {
  background: #eef5f3;
}

.support-ticket-item.is-active {
  background: var(--support-blue-soft);
  border-color: #b8d3e0;
}

.support-ticket-avatar,
.support-message-avatar,
.support-empty-icon {
  align-items: center;
  background: var(--support-red);
  border-radius: 50%;
  color: white;
  display: inline-flex;
  font-family: var(--font-display, serif);
  font-weight: 800;
  justify-content: center;
}

.support-ticket-avatar {
  height: 38px;
  width: 38px;
}

.support-ticket-content,
.support-ticket-title-row {
  display: flex;
  min-width: 0;
}

.support-ticket-content {
  flex-direction: column;
  gap: 3px;
}

.support-ticket-title-row {
  align-items: center;
  gap: 8px;
  justify-content: space-between;
}

.support-ticket-title-row strong,
.support-ticket-preview {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-ticket-title-row strong {
  font-size: 13px;
}

.support-ticket-title-row small,
.support-ticket-status {
  color: var(--support-muted);
  flex: 0 0 auto;
  font-size: 9px;
}

.support-ticket-preview {
  color: var(--support-muted);
  font-size: 11px;
}

.support-ticket-status {
  color: var(--support-blue);
}

.support-list-empty {
  color: var(--support-muted);
  font-size: 12px;
  line-height: 1.6;
  padding: 28px 18px;
  text-align: center;
}

#conversationPanel {
  height: 100%;
  min-height: 0;
}

#conversationPanel:not([hidden]) {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
}

.support-conversation-head {
  background: rgba(255, 255, 255, 0.94);
  border-bottom: 1px solid var(--support-line);
  min-height: 76px;
  padding: 14px 20px;
}

.support-conversation-head > div {
  min-width: 0;
}

.support-conversation-head h2 {
  max-width: min(60vw, 680px);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-status {
  background: #e3f1e9;
  border: 1px solid #b5d2c1;
  border-radius: 999px;
  color: #285b44;
  display: inline-flex;
  font-size: 10px;
  font-weight: 750;
  padding: 5px 9px;
  white-space: nowrap;
}

.support-status[data-status="waiting-user"] {
  background: #fff4d8;
  border-color: #e6cf8b;
  color: #765b12;
}

.support-message-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-height: 0;
  overflow-y: auto;
  padding: 22px clamp(14px, 3vw, 34px);
  scroll-behavior: smooth;
}

.support-message-row {
  align-items: end;
  display: flex;
  gap: 8px;
  width: 100%;
}

.support-message-row.is-user {
  flex-direction: row-reverse;
}

.support-message-avatar {
  flex: 0 0 auto;
  font-size: 10px;
  height: 28px;
  width: 28px;
}

.support-message-row.is-user .support-message-avatar {
  background: var(--support-blue);
}

.support-message-bubble {
  background: white;
  border: 1px solid #d6e1de;
  border-radius: 16px 16px 16px 5px;
  box-shadow: 0 4px 14px rgba(36, 69, 70, 0.06);
  max-width: min(76%, 680px);
  overflow: hidden;
  padding: 10px 13px 8px;
}

.support-message-row.is-user .support-message-bubble {
  background: var(--support-blue);
  border-color: var(--support-blue);
  border-radius: 16px 16px 5px 16px;
  color: white;
}

.support-message-bubble p {
  line-height: 1.55;
  margin: 0;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.support-message-bubble > small {
  color: var(--support-muted);
  display: block;
  font-size: 9px;
  margin-top: 6px;
}

.support-message-row.is-user .support-message-bubble > small {
  color: rgba(255, 255, 255, 0.72);
  text-align: right;
}

.support-message-attachments {
  display: grid;
  gap: 7px;
  margin-top: 3px;
}

.support-message-bubble p + .support-message-attachments {
  margin-top: 9px;
}

.support-image-attachment {
  background: rgba(0, 0, 0, 0.06);
  border: 0;
  border-radius: 10px;
  color: inherit;
  display: grid;
  max-width: 320px;
  min-height: 90px;
  overflow: hidden;
  padding: 0;
  place-items: center;
  width: 100%;
}

.support-image-attachment img:not([src]) {
  display: none;
}

.support-image-attachment img {
  display: block;
  max-height: 280px;
  object-fit: contain;
  width: 100%;
}

.support-image-attachment span {
  font-size: 10px;
  padding: 12px;
}

.support-file-attachment {
  align-items: center;
  background: rgba(23, 97, 148, 0.08);
  border: 1px solid rgba(23, 97, 148, 0.16);
  border-radius: 10px;
  color: inherit;
  display: grid;
  gap: 8px;
  grid-template-columns: auto minmax(0, 1fr) auto;
  min-width: min(260px, 100%);
  padding: 9px 10px;
  text-align: left;
}

.support-message-row.is-user .support-file-attachment {
  background: rgba(255, 255, 255, 0.12);
  border-color: rgba(255, 255, 255, 0.24);
}

.support-file-attachment > span:nth-child(2) {
  display: grid;
  min-width: 0;
}

.support-file-attachment strong {
  font-size: 11px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-file-attachment small {
  font-size: 9px;
  opacity: 0.72;
}

.support-reply-form {
  background: rgba(255, 255, 255, 0.96);
  border-top: 1px solid var(--support-line);
  gap: 8px;
  padding: 12px 16px 13px;
}

.support-reply-form textarea {
  max-height: 150px;
  min-height: 54px;
}

.support-reply-file-control {
  padding-left: 2px;
}

.support-reply-actions {
  gap: 12px;
}

.support-send-button {
  flex: 0 0 auto;
  min-height: 38px;
}

.support-empty-state {
  align-content: center;
  color: var(--support-muted);
  display: grid;
  height: 100%;
  justify-items: center;
  min-height: 500px;
  padding: 30px;
  text-align: center;
}

.support-empty-state h2 {
  color: var(--support-ink);
  font-size: 19px;
  margin: 14px 0 4px;
}

.support-empty-state p {
  font-size: 12px;
  margin: 0;
}

.support-empty-icon {
  height: 52px;
  width: 52px;
}

.support-message {
  font-size: 11px;
  min-height: 16px;
  margin: 4px 0 0;
}

.support-message.is-error {
  color: #a52f22;
}

.support-mobile-back {
  background: transparent;
  border: 0;
  color: var(--support-blue);
  display: none;
  font-size: 32px;
  line-height: 1;
  padding: 0 8px 0 0;
}

.support-sr-only {
  clip: rect(0, 0, 0, 0);
  clip-path: inset(50%);
  height: 1px;
  overflow: hidden;
  position: absolute;
  white-space: nowrap;
  width: 1px;
}

@media (max-width: 820px) {
  .support-topbar {
    min-height: 58px;
    padding: 8px 14px;
  }

  .support-topbar nav {
    gap: 13px;
  }

  .support-topbar nav a:nth-child(2) {
    display: none;
  }

  .support-main {
    padding: 14px 0 0;
  }

  .support-heading {
    align-items: start;
    flex-direction: column;
    gap: 7px;
    margin: 0;
    padding: 0 16px 14px;
  }

  .support-heading h1 {
    font-size: 29px;
    margin-bottom: 3px;
  }

  .support-heading > div > p:last-child,
  .support-eyebrow {
    display: none;
  }

  .support-account {
    border: 0;
    padding: 0;
  }

  .support-workspace {
    border-left: 0;
    border-radius: 0;
    border-right: 0;
    box-shadow: none;
    grid-template-columns: 1fr;
    height: calc(100svh - 114px);
    min-height: 540px;
  }

  .support-ticket-column {
    border-right: 0;
    height: 100%;
  }

  .support-workspace:not(.has-selection) .support-conversation-column {
    display: none;
  }

  .support-workspace.has-selection .support-ticket-column {
    display: none;
  }

  .support-workspace.has-selection .support-conversation-column {
    display: block;
    height: 100%;
  }

  .support-mobile-back {
    display: block;
  }

  .support-conversation-head {
    justify-content: flex-start;
    min-height: 66px;
    padding: 10px 12px;
  }

  .support-conversation-head > div {
    flex: 1;
  }

  .support-conversation-head h2 {
    font-size: 16px;
    max-width: 58vw;
  }

  .support-status {
    font-size: 9px;
    margin-left: 8px;
  }

  .support-message-list {
    padding: 16px 10px;
  }

  .support-message-bubble {
    max-width: 86%;
  }

  .support-message-avatar {
    height: 25px;
    width: 25px;
  }

  .support-reply-form {
    padding: 10px;
  }

  .support-reply-file-control small {
    display: none;
  }

  .support-new-ticket[open] .support-ticket-form {
    max-height: min(52vh, 450px);
  }
}

@media (max-width: 430px) {
  .support-topbar nav a:first-child {
    display: none;
  }

  .support-message-bubble {
    font-size: 13px;
    max-width: 89%;
  }

  .support-file-attachment {
    min-width: 0;
  }
}